Legal

Terms and Conditions

Mexus CRM, a product of Toracom® Soluciones Digitales

Last updated: April 21, 2026

These Terms and Conditions (“Terms”) govern access to and use of the Mexus CRM platform (the “Service”), owned by Soluciones de Software Toracom (“Toracom”, “we”). By accessing or using the Service, you (“User”, “you”) agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

  • Service: the Mexus CRM platform accessible at app.mexuscrm.com and its subdomains, including applications, APIs, and related content.
  • Customer: the individual or legal entity that contracts the Service on behalf of a company.
  • User: any person authorized by the Customer to access the Service.
  • Customer Content: all information uploaded or generated by the User within the Service (prospects, deals, contacts, companies, activities, notes, documents).

2. Description of the Service

Mexus CRM is a customer relationship management (CRM) platform designed for sales teams. It enables the management of sales pipelines, prospects, contacts, companies, activities, documents, and reports, with optional integrations with third-party services such as Google Calendar and Google Drive.

3. Registration and Accounts

  • Access to the Service requires an invitation issued by an authorized administrator. There is no public registration.
  • You are responsible for maintaining the confidentiality of your credentials and for any use made of your account.
  • You must immediately notify privacidad@mexuscrm.com of any unauthorized access or security breach.
  • You represent that you are of legal age and have the legal capacity to enter into these Terms.

4. Acceptable Use

By using the Service, you agree not to:

  • Use it for unlawful purposes or in violation of applicable laws.
  • Upload content that infringes the rights of third parties, including intellectual property rights.
  • Send spam, unsolicited bulk messages, or defamatory, obscene, violent, or discriminatory content.
  • Attempt to access other users’ data or accounts without authorization, breach security mechanisms, or perform reverse engineering.
  • Interfere with the operation of the Service through overload, denial-of-service attacks, viruses, malware, or malicious code.
  • Resell, sublicense, or redistribute the Service without express written authorization.
  • Use scraping, bots, or unauthorized automated tools to extract data from the Service.

5. Customer Content and Ownership

  • Customer Content is and shall remain the property of the Customer. Toracom acquires no rights over it, other than the license strictly necessary to operate the Service (to store, process, transmit, and display the content to the Customer and its authorized users).
  • The Customer is responsible for the legality, accuracy, and quality of the Customer Content, and for having the consent or legal basis necessary for its processing.
  • Mexus CRM, its brand, logos, code, and design are the property of Toracom and are protected by applicable intellectual property laws.

6. Third-Party Integrations (Google Calendar, Google Drive)

The Service offers optional integrations with third-party services, including Google Calendar and Google Drive. By authorizing these integrations:

  • You grant Mexus CRM the specific permission to create, read, update, and delete the events, invitations, and files generated through your use of the Service.
  • Mexus CRM’s use of information obtained through Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirement.
  • You may revoke the permissions at any time from your Google account settings or from the integrations section within the Service.
  • Toracom is not responsible for interruptions, changes, or incidents that occur in third-party services.

7. Fees and Payments

  • The commercial terms of the Service are set out in the contract or service order signed between Toracom and the Customer.
  • Fees are billed in accordance with the contracted plan. Applicable taxes are added separately.
  • Failure to pay may result in the suspension or cancellation of access, subject to prior notice.

8. Suspension and Termination

  • Toracom may suspend or terminate access to the Service in the event of a breach of these Terms, non-payment, misuse, or a request from a competent authority.
  • The Customer may terminate the relationship in accordance with the terms agreed in its contract or, in the absence of one, by written notice sent to privacidad@mexuscrm.com.
  • Upon termination, the Customer may request the export of its Content. After a reasonable period, the information may be securely deleted.

9. Availability and Warranties

We strive to keep the Service available and operational. However, the Service is provided “as is” and “as available”, without express or implied warranties other than those set out in the contract or service order signed with the Customer. Toracom does not warrant that the Service will be free of errors, interruptions, or data loss, although it will apply reasonable measures to prevent them.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Toracom shall not be liable for indirect, incidental, consequential, special, or punitive damages, nor for loss of revenue, profits, data, or business opportunities, arising out of or related to the use of or inability to use the Service.

Toracom’s total aggregate liability to the Customer under these Terms is limited to the amount actually paid by the Customer for the Service during the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

The Customer agrees to indemnify and hold harmless Toracom, its officers, employees, and providers, against third-party claims arising from the Customer Content, from the misuse of the Service, or from the breach of these Terms.

12. Confidentiality and Data Protection

The processing of personal data is governed by our Privacy Notice, which forms an integral part of these Terms. Both parties agree to keep in strict confidence the non-public information they obtain within the framework of the relationship.

13. Modifications

Toracom may modify these Terms at any time. Material changes will be notified by email or by notice within the Service at least 15 calendar days in advance. Continued use of the Service after the changes take effect constitutes your acceptance.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Mexican States. For their interpretation, execution, and enforcement, the parties expressly submit to the jurisdiction of the competent courts of Guadalajara, Jalisco, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.

15. General Provisions

  • If any provision of these Terms is deemed invalid, the remainder will continue in full force and effect.
  • Toracom’s failure to exercise a right does not constitute a waiver of that right.
  • These Terms, together with the Privacy Notice and any signed contract or service order, constitute the entire agreement between the parties with respect to the Service.

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